Refund & Cancellation Policy

Every order of a bespoke concierge dossier is covered by a guaranteed 30-day refund window. You can request a full refund for any reason within 30 days of your order date — whether or not the curation work has started, and whether or not the dossier has already been delivered.

Refunds under this guarantee are granted in full (100% of the amount paid). There are no restocking fees, processing deductions, or conditions beyond the 30-day window.

After the 30-day window: if our team failed to deliver the agreed dossier within the committed timeframe, or if major verified information is incorrect, you may still request a review for a partial or full refund.

To request a refund, visit paddle.net or contact our concierge team quoting your order transaction ID. Our payments and refunds are handled by our Merchant of Record, Paddle, in accordance with Paddle's refund handling.

Approved refunds are processed back to the original payment method within 5–10 business days.